ft888 Privacy Policy — How We Handle Your Personal Data

ft888 is an online sports betting and casino platform accessible at https://ft888.io, serving players primarily in Bangladesh and other eligible markets. Throughout this Privacy Policy, references to "ft888", "we", "us", or "our" refer to the ft888 Platform and its operating entity.

ft888 acts as the data controller in respect of the personal data of registered players and visitors to the Platform. As data controller, ft888 determines the purposes and means by which your personal data is processed.

If you have any questions about how ft888 processes your personal data, or if you wish to exercise any of your rights described in Section 11, please contact our Data Protection team at: [email protected]

ft888 collects the following categories of personal data from players and Platform visitors. We collect only data that is necessary for the stated purposes of operation, compliance, and service delivery.

ft888 collects personal data through the following channels and mechanisms:

• Direct Submission at Registration: When you create an ft888 account, you provide identity and contact information directly through the registration form.
• KYC Verification Uploads: When completing identity verification, you upload government-issued identification documents (e.g., NID, passport) and proof of payment method ownership directly to our secure verification portal.
• Transactional Activity: Deposit and withdrawal requests generate financial transaction records associated with your account, including payment method details and amounts in Bangladeshi Taka (৳).
• Platform Interaction: ft888 automatically records technical and usage data as you navigate the Platform, place bets, play games, and interact with features. This data is collected via server logs and, where applicable, cookies (see Section 7).
• Customer Support Interactions: When you contact ft888 via email or live chat, records of those communications are retained as part of your account history.
• Third-Party Sources: In limited circumstances, ft888 may receive data from third-party identity verification services and fraud prevention databases to supplement information you have provided, particularly during enhanced due diligence checks.

ft888 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your ft888 account, including processing login authentication and account security alerts.
• Identity & Age Verification: To verify that you meet the 21-plus age requirement and to confirm your identity as part of the mandatory KYC process before your first withdrawal.
• Payment Processing: To facilitate deposit and withdrawal transactions via your registered payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and others).
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible Gaming Monitoring: To monitor your gaming activity for indicators of problem gambling behaviour and to apply responsible gaming tools (deposit limits, session reminders, self-exclusion) as instructed by you or as required by our responsible gaming obligations.
• Customer Support: To respond to your queries, process complaints, and resolve disputes in a timely and effective manner.
• Service Improvement: To analyse usage patterns, identify performance issues, and continuously improve the ft888 Platform, including its game library, betting interface, and payment systems.
• Personalisation: To tailor your ft888 experience, including suggesting games and sports markets that match your betting history and preferences, where you have not opted out of personalisation.
• Marketing Communications: To send you promotional offers, bonus announcements, tournament invitations, and seasonal promotions (such as BPL cricket betting offers or Eid special promotions) where you have provided explicit consent to receive such communications.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from law enforcement authorities.

ft888 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and ft888 — i.e., to operate your account, process bets, and handle deposits and withdrawals in BDT (৳).
• Legal Obligation: Processing required to comply with applicable legal requirements, including anti-money laundering obligations, age verification mandates, and responses to lawful authority requests.
• Legitimate Interests: Processing that serves ft888's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — most notably for marketing communications and optional personalisation features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ft888 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your personal data may be shared with the following categories of third parties strictly in order to deliver Platform services or meet legal obligations:

• Payment Service Providers: Mobile financial services (bKash, Nagad, Rocket, Upay) and bank partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) receive the financial data necessary to process your deposit and withdrawal transactions.
• Identity Verification Services: Third-party KYC and age verification providers receive identity documents and related data to complete mandatory verification checks on ft888's behalf.
• Game Technology Providers: Licensed game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) may receive your player identifier and session data as necessary to deliver their game software within the ft888 platform environment.
• Fraud Prevention & Security Vendors: Specialist providers engaged to support ft888's anti-fraud, anti-money-laundering, and platform integrity programmes may process technical and usage data for risk assessment purposes.
• IT Infrastructure Providers: Cloud hosting, database management, and cybersecurity vendors who provide the technical infrastructure on which ft888 operates may process data as part of their service delivery under strict data processing agreements.
• Legal & Regulatory Authorities: ft888 will disclose personal data to law enforcement agencies, regulators, or courts when required to do so by applicable law or valid legal process.

All third-party data processors engaged by ft888 are required to process personal data only on ft888's documented instructions and to implement appropriate technical and organisational security measures.

ft888 uses cookies and similar tracking technologies on its Platform for the following purposes:

• Strictly Necessary Cookies: These cookies are required for the Platform to function correctly. They maintain your login session, remember your account preferences, and enable core features such as the betting slip and cashier. These cookies cannot be disabled.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised information about how players navigate the Platform — which pages are visited most, which game categories generate the most engagement, and where users encounter errors. This data is used solely to improve ft888's service quality.
• Functional Cookies: These cookies remember your preferences (such as your chosen language, display settings, and notification preferences) to provide a more personalised Platform experience.
• Marketing Cookies: With your consent, ft888 may use cookies to track your interactions with promotional content to measure campaign effectiveness. These cookies do not track your activity outside the ft888 Platform.

ft888 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

Upon expiry of the applicable retention period, ft888 will securely delete or anonymise your personal data so that it can no longer be linked to your identity.

ft888 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and ft888 servers is protected by industry-standard SSL/TLS encryption, preventing interception by third parties.
• Encrypted Data Storage: Sensitive personal data — including identity documents and financial information — is stored in encrypted form at rest within ft888's secure server infrastructure.
• Access Controls: Access to personal data within ft888's systems is restricted on a strict need-to-know basis. Staff members can access only the personal data necessary to perform their designated role. All access is logged and auditable.
• Two-Factor Authentication: ft888 offers optional two-factor authentication (2FA/OTP) for player accounts and mandates 2FA for all administrative access to back-end systems containing personal data.
• Regular Security Audits: ft888's platform infrastructure undergoes periodic security assessments to identify and remediate vulnerabilities.
• Data Breach Response: ft888 maintains a documented data breach response procedure. In the event of a security incident that poses a high risk to your rights and freedoms, ft888 will notify affected players without undue delay.

While ft888 takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for keeping your registered device and email account secure.

10.1 ft888 operates as an international platform, and your personal data may be processed by our service providers in countries outside Bangladesh. In particular, cloud infrastructure providers and game technology partners may process data in server locations across different regions.

10.2 When ft888 transfers personal data internationally, we take steps to ensure that appropriate safeguards are in place to maintain a level of protection equivalent to that which applies within our standard operating environment. These safeguards include contractual data processing agreements with all processors that impose data protection obligations consistent with recognised international privacy standards.

10.3 ft888 does not transfer personal data to jurisdictions that do not provide adequate mechanisms for data protection without ensuring that equivalent contractual protections are first in place.

As a registered ft888 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact ft888 at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving a verified request.

• Right of Access: You have the right to request a copy of the personal data ft888 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data ft888 holds about you is inaccurate or incomplete, you have the right to request correction. You can update certain data directly from your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request that ft888 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to ft888's legal retention obligations — data we are required to keep by law cannot be deleted on request during the mandatory retention period.
• Right to Restriction of Processing: You may request that ft888 restrict processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for personalisation or direct marketing. ft888 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

12.1 ft888 is strictly an adult platform. The minimum age to register an account and use ft888 Services is 21 years. ft888 does not knowingly collect, process, or retain personal data from any individual under the age of 21.

12.2 ft888 employs age verification checks at registration and at the point of first withdrawal to enforce this requirement. Where ft888 identifies or suspects that an account holder is under 21 years of age, that account will be suspended immediately and all funds held pending verification will be reviewed in accordance with the Terms and Conditions.

12.3 If you believe that a minor has registered an account on ft888, please contact us immediately at [email protected]. ft888 will investigate promptly and, where confirmed, will delete the account and any associated personal data in accordance with applicable law.

13.1 ft888 uses certain categories of your personal data — specifically your betting history, session duration records, deposit and withdrawal patterns, and account activity logs — to fulfil its responsible gaming obligations. This data is analysed to identify indicators of problem gambling behaviour and to apply protective measures proactively.

13.2 Where ft888's responsible gaming monitoring system identifies patterns consistent with harmful gambling behaviour, ft888 may, in accordance with its duty of care, contact you directly or apply precautionary account restrictions. This processing is carried out on the basis of both contractual obligation and legitimate interest in protecting player welfare.

13.3 Self-exclusion data — including the duration and type of exclusion elected by a player — is retained for the full duration of the exclusion period and for a reasonable period thereafter to prevent inadvertent re-registration. ft888 will not delete self-exclusion records on request during an active exclusion period, as doing so would undermine the player protection purpose of self-exclusion.

13.4 For full information about ft888's responsible gaming tools, including deposit limits, loss limits, session reminders, and self-exclusion options, please visit the Responsible Gaming page.

14.1 ft888 reviews this Privacy Policy at least annually and may update it at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the change significantly affects your rights, we will notify registered players via the email address associated with their account.

14.2 We encourage you to review this Privacy Policy periodically. Your continued use of the ft888 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

14.3 If you have questions about any update to this policy, please contact [email protected] before continuing to use the Platform.

15.1 For all privacy-related enquiries, data rights requests, or concerns about how ft888 processes your personal data, please contact the ft888 Data Protection team using the details below:

Email: [email protected]

15.2 Please include your full name, registered email address, and a clear description of your request or concern. For data rights requests, please include "Data Rights Request" in the subject line of your email to ensure prompt routing to the correct team.

15.3 ft888 aims to respond to all privacy-related enquiries within 30 calendar days of receipt. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

15.4 If you are not satisfied with ft888's response to your privacy enquiry or data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.